Asked Questions (FAQs)
Q. Why Choose
an Electricity Provider?
A: Passage of the deregulation bill gives Americans more control over the electricity
buying decision. It may result in lower prices and bring new innovative
products to market. In addition, Electric Choice should help clean
our air because REPs must offer some electricity from renewable
energy sources such as wind and solar.
Q. How do I change electric providers?
A: You may use this website to Sign up/View Rates and begin learning about providers (REPs). To get to each company's sign-up page for more information, click on the company's logo and complete the application. Remember to mail in a deposit once you have made a choice.
Q. Will they
dig up my yard to put in new poles and wires?
A: Your local utility will continue to maintain your existing poles
and wires, so switching to a new electric provider will not have
an effect on your property. By switching, you are only choosing
the supplier of the electric commodity itself.
Can I Get More Information About Retail Electric Providers?
A. A list of REPs is available upon request from your local utility.
You can also call 1-866-PWR-4-TEX to talk to the Public Utility
Commission in Texas. The PUC is responsible for certifying REPs to become
Q. Will I
Save Money By Switching to a New Provider?
A. You should be able to save money since competition is now introduced
into the market. Your actual savings will depend upon your usage.
There are benefits other than cost savings depending on which REP
you choose. Each person should make a decision based upon what is
most important to them, whether it be price, cleaner 'green' energy,
customer service or new product choices.
Q. I read
that my utility was raising prices. I thought rates were frozen?
A. The Public Utility Commission froze 'base rates' that utilities
can charge for three years or until competitors have gained a certain
number of customers. However, utilities are allowed to raise the
fuel portion of your bill, called the 'fuel factor', to recover
their costs when fuel prices rise. This would cause your overall
bill to go up.
Q. Will my
utility put me lower on the list for service if I switch?
A. Even if you switch providers, your service (poles and wires)
will continue to be maintained by your utility. That will be their
job now that deregulation has broken utilities into three separate
parts. You should see no difference in the level of service.
Q. What is
an Electricity Facts Label?
A. All REPs are required to provide an Electricity Facts Label regarding
their service so that 'apples-to-apples' comparisons can be made.
The EFL provides information such as price, sources of power, and
level of emissions from power sources.